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The delivery time of our products to mainland Spain, the Balearic Islands and Portugal is between 24 and 72 hours. For shipments to the Canary Islands the delivery takes place within 5 days. The delivery time to the Portuguese Islands is 72 hours. For the rest of Europe, the delivery takes place within 4 days. Such delivery times start once the purchase process is finished and exclude non-working days and bank holidays.
Lightboxes and illustrations are special products made on demand; therefore, the delivery time will be increased necessarily. The production time for illustrations is 1 to 2 weeks and for lightboxes 3 to 4 weeks. Once finished, we will let you know that the shipment is ready and the delivery will take place within the estimated delivery dates for the rest of products.
PARIPEPOP informs that the purchase process will be considered finished once the User receives –in the email address provided– the confirmation that the purchase has been made correctly.
PARIPEPOP delivers its Products by means of a delivery company hired for that purpose. The Product will be delivered to the address provided by the User on the form which needs to be filled in to make an order on our website. Therefore, please check that the address is right before finishing the purchase process. To that effect, PARIPEPOP takes no responsibility if the delivery of the Product cannot be made or is delayed due to inaccurate or incomplete details, absence of the User or act of God.
(Prices only valid for packages with a weight below 2kg)
FREE SHIPPING on orders over 65€ for Spain, Portugal and Zone 1.
FREE SHIPPING on orders over 100€ for Zone 2 and Zone 3.
PARIPEPOP won’t pay for the expenses of those shipments subject to taxes and/or tariffs. In most cases, the fees are charged against delivery; however, the user may receive a notice by post asking to come to the customs office to pay such fees in order to receive the parcel. The amount of fees to pay may vary according to the weight or value of the parcel.
Zone 1: Germany, France, UK, Italy, Netherlands, Scotland, Wales, Monaco, San Marino and Vatican.
Zone 2: Belgium, Denmark, Czech Republic, Switzerland, Liechtenstein, Poland, Hungary, Slovenia, Slovakia, Austria and Luxembourg.
Zone 3: Croatia, Serbia, Norway, Estonia, Finland, Romania, Sweden, Lithuania, Ireland, Latvia and Bulgaria.
The following conditions are specified:
The User can cancel the purchase fully or partly within 14 calendar days after the delivery of the Product, according to the applicable regulations, with no need to justify the decision and completely free of charge.
In order to meet the deadline, the return of the product must be notified before the deadline. After a period of 14 calendar days, PARIPEPOP won’t accept returns due to cancellation of purchase.
The User won’t be entitled to cancel a purchase in the cases mentioned in the applicable regulations and, in particular, in the case of Products made according to the User’s specifications or clearly customized.
After cancelling the purchase, the User will receive an email to confirm that we accept the return (if the order is correct and meets the 14-day period mentioned above).
Once the Product arrives to our warehouse and we check that it is in perfect condition, PARIPEPOP will refund the amount paid by the customer, including the price of the Product and the delivery charges. The refund will be made in the same payment method used by the User for the purchase, within 23 working days since the confirmation of arrival to the warehouse and, in any case, no later than 14 calendar days since the User notified the cancellation.
If the customer had requested urgent delivery, PARIPEPOP will refund the amount of standard delivery.
PARIPEPOP won’t, however, pay for the delivery charges from the User’s address to the warehouse. Such delivery charges must be paid by the customer.
The refund will be transferred to the User’s account or card within a variable period depending on the issuing bank. The amount will be transferred to debit cards within 7 calendar days and to credit cards within 30 calendar days. Such periods start when PARIPEPOP receives the document whereby the User notifies the wish to cancel the purchase.
The User must meet the following requirements to return the Product purchased at PARIPEPOP:
In accordance with the applicable law, in case the exchange or return are for reasons attributable to PARIPEPOP, either by being a faulty item or that the item does not coincide to the product purchased, PARIPEPOP will be responsible for collecting the items and/or exchanging them for the correct ones, taking care of any kind of additional costs regarding this return or exchange. The user has the right to demand a full refund on the price of the items, the delivery costs, and the courier costs of the return of said items.
In these cases, any exchange or refund of the items made to PARIPEPOP can be done whenever any of the established options mentioned in section (1) are applied, by always pointing out the reason of exchange or return.
PARIPEPOP will carefully inspect the returned items and will let the customer know via email if the exchange or refund is applicable. This process will carry out as soon as possible and will be made within a range of 30 days since confirming the exchange or refund of said faulty item via email.
All purchases will be fully refunded in case the item is faulty. PARIPEPOP will refund said items within a range of 14 days since the item was verified as faulty through the same payment method that was used on the original transaction. PARIPEPOP reserves the right to withhold the refund until they have received the items and checked the status of the same.
In the event of change or return due to causes non-attributable to PARIPEPOP, such as change of colour, size or other features, because the User changed his/her mind or made a mistake during the purchase process, the User must send the Products back in perfect condition within 30 calendar days starting on the reception date.
In such cases, the User can change or return to PARIPEPOP the Products as described in section (1) above, always stating the reason to change or return them.
PARIPEPOP will refund the amount paid by the User, except for the delivery charges. In addition, the User must pay for the delivery charges to return the Products to our warehouse.
PARIPEPOP will refund the money with the same payment method used for the purchase within 14 calendar days starting on the day when the User notifies the wish to return the Products. PARIPEPOP reserves the right to delay the refund until we receive the Products and check their condition.
The payment methods you can use to buy in PARIPEPOP are:
Once the order had been confirmed, the costumer will be redirected to the PayPal website through a secured online payment platform. After making the payment, the costumer will be redirect back to the checkout page of PARIPEPOP.
Visa, Mastercard, American Express
Payment by credit card is made through a SSL payment gateway provided by the bank La Caixa, under a protocol and encryption that ensures the safety of the data introduced by the User.
Via deposit or bank transfer to PARIPEPOP’s bank account in La Caixa: ES72 2100 1455 1302 0028 3856, stating your name and the order number provided during the purchase process.
When using this payment method, the User must send the corresponding proof of payment by email to client@paripepop.comstating your order number.
As stated in section 10 of the Spanish Law 34/2002, dated 11th July 2002, regarding Services for Information Society and Electronic Commerce (short in Spanish, LSSICE), PARIPEPOP shares the following information with its users:
The company owing this website is Paripepop S.C. (hereinafter PARIPEPOP), with registered address and to this effect in Calle Jaca, 1, 2º, 15703, Santiago de Compostela (A Coruña) SPAIN and VAT identification number J70415963.
The website is www.paripepop.com and for any enquiries the users can contact the company via phone at (+34) 981 935 152 or email hello@paripepop.com.
This legal information is complemented in the Data Protection and Privacy Policy.
PARIPEPOP hereby informs the users of this website about the compliance with the Spanish Constitutional Law 15/1999, dated 13th December 1999, regarding Personal Data Protection (short in Spanish LOPD), as well as the Spanish Royal Decree 1720/2007, dated 21st December 2007, whereby the regulations for the development of the above-mentioned Law are approved (short in Spanish RDLOPD). PARIPEPOP will ensure the right use and treatment of all users’ personal data.
Paripepop S.C., located in Calle Jaca, 1, 2A, 15703, Santiago de Compostela (A Coruña) SPAIN, as the entity responsible for the data file, ensures the confidentiality of all personal data provided by the users and its treatment according to the regulations currently in force.
If the user, after reading this document, goes on using the services of this website, thereby accepts this privacy policy and the treatment of his/her personal data. Otherwise, the user must leave the website.
So that PARIPEPOP can carry out and ensure the fulfillment and tracking of the order or any other customer services that may be implemented in the future, the user is required to fill in correctly the forms with his/her personal data.
PARIPEPOP is committed to respect the confidentiality of all personal information and to ensure that the user can make use of his/her right to access, amend, cancel and object to such information by sending a letter to the above-mentioned address or an email to hello@paripepop.com stating “LOPD Online Shop”. In any case, the user must include a copy of his/her identity card, passport or any other valid document for identification.
Users entering PARIPEPOP’s website don’t have to provide personal data. The requirement for such data arises when the user decides freely to provide them in order to enjoy full navigation and customized use of the services offered on the website.
PARIPEPOP offers the users the possibility to register and create a personal account with their data correctly filled in and a password in order to enter restricted areas that require prior identification. Thereby the users are enabled to enjoy a customized service and avoid filling in their personal data thereafter. When providing personal data, the user will be informed of which are mandatory and which can be freely provided.
If underaged or handicapped people access this website, PARIPEPOP warns that they need their parents’, guardians’ or legal representatives’ consent in order to provide their personal data to this website.
OTHER PURPOSES OF PERSONAL DATA
With the user’s express consent, and while not withdrawn, personal data will also be used for providing information about offers and services in which the user could be interested. At any time the user can modify the data on his/her customer registration file (change of address, phone number, email address…) or ask for his/her password if forgotten. Furthermore, we inform that according to the Spanish Constitutional Law 15/1999, dated 13th December 1999, regarding Personal Data Protection, as well as other regulations about data protection currently in force, all personal data provided in this form will be included in a database owned by Paripepop S.C., in order to manage and solve possible requests for information, suggestions and complaints by customers.
As well, if the user has requested us to send commercial messages or alerts by email, Paripepop S.C. informs that the user can cancel the subscription at any time by sending an email to hello@paripepop.com.
In paripepop.com we use cookies in order to offer the best service and navigation experience. Therefore, we want to inform clearly about what cookies are, what they are for, as well as the type of cookies that this website uses and their purpose. Moreover, we want our users to know how to set up or disable them if they wish so.
Cookies are small text files which are stored in the hard disc or internal memory of the user’s devices. Such files collect information about navigation, which is stored and can only be read by the server that implemented it. A set of cookies helps us improve the quality of our website, allowing us to know which pages our users find helpful and which they don’t. Cookies are also very helpful for internet operation, provide numerous advantages for rendering interactive services and make navigation and usability easier on our website.
No cookies on this website can get information from the user’s hard disc or steal personal information. The only way on this website to include user’s private information in the cookie file is that the user provides freely such information to the server. The user can set up the navigation in order to accept or reject cookies. Unless the user refuses expressly, PARIPEPOP can provide the user’s data to its commercial partners so that the user can receive commercial offers from third parties. However, PARIPEPOP can only use or provide the user’s email address to its partners with the user’s express permission for that purpose. The user can withdraw such permission at any time by writing to the following email address: hello@paripepop.com.
OFFICE HOURS
From Monday to Friday 9 am to 5 pm (GTM +1).
Write us at this e-mail adress if you wish to ask a question or make a suggestion, if you are a journalist, blogger, Twitter user, or just want to keep an eye on any news or novelties.
Write us at this e-mail address if you need to ask anything regarding payments, deliveries, refunds or problems with your order.
If you want to propose us any kind of business deal,or you wish to become a point of sale or an authorized distributor, we will attend to your consultation at this email address.
(+34) 981 935 152
Any person entering and/or using this website is given the status of User and accepts from that moment the General Terms and Conditions of Use described below.
Since entering this website, the User acquires some rights and obligations in order to ensure the right use of the services that PARIPEPOP offers to the users of this website.
The price of the Products that the User can purchase through www.paripepop.com is always shown in Euros next to each Product. The price shown is the final price of the Product, including all applicable taxes according to the regulations currently in force.
For orders made from countries with a different currency, the card provider will exchange the currency when charging the purchase to the customer’s account.
Prices from non-EU countries may be subject to import duties which must be paid by the customer.
The terms and conditions described below regulate the access and use of the website www.paripepop.com. This website belongs to Paripepop S.C., with registered address and notify address on Calle Jaca, 1, 2º, 15703, Santiago de Compostela (A Coruña) SPAIN and VAT identification number J70415963. For any enquiries, please contact the company by phone at +34 981 935 152 or by email at hello@paripepop.com.
These terms and conditions of use are considered expressly, freely and fully accepted by the User when entering this website, browsing its contents and/or using its services.
PARIPEPOP is entitled to change these Terms and Conditions of Use at any time and without prior notice, as well as to add or remove any part of them. Changes to these Terms and Conditions will be notified on the website. When entering the website owned by this company after any changes or updates have been published, the user accepts the new conditions.
If the User does not accept the terms and conditions of use of any service or content on this website, he/she must avoid entering it or, where appropriate, leave it and stop using it.
Users must take the necessary and appropriate safety measures to avoid unwanted actions in the computers or devices they use for accessing the Internet.
Users are aware that they enter and use this website and/or its contents under their own responsibility.
Access, for free and without prior permission, the contents and/or services that PARIPEPOP offers on this website, except for those that require particular conditions and prior registration.
Use such services and contents for personal use only.
The user may not in any case:
PARIPEPOP reserves the uniteral right and without notice, to modify the conditions for accessing the site, as well as the contents and services of the website.
PARIPEPOP reserves the right to monitor any kind of transaction and communication, if appropriate, on its website. For this reason, if PARIPEPOP considers (according to its own judgment) that any user is breaking any Terms of Use or General Terms of the site, it may restrict the access of this user to the PARIPEPOP website.
PARIPEPOP can put an end to its services, with no compensation due, when such services are being used for illegal purposes or against what is stated in the terms and conditions of this website.
In www.paripepop.com we use cookies in order to improve our services and navigation experience for our users. Such cookies are used under the conditions and with the purposes described in their Data Protection and Privacy Policy.
All content and services present in PARIPEPOP, such us logos, pictures, texts, animations, videos, drawings, photos, trademarks, distinctive signs and html code (without any limitation) are protected under Intellectual and Industrial laws. Copyright and economic explotation of this website belongs to PARIPEPOP.
The trademarks, commercial names or distinctive signs apearing on the website are property of PARIPEPOP and protected by Intellectual and Industrial property existing laws.
The provision of services and publishing of contents through the website shall in no case imply the assignment, waiver or transfer or all or any of the corresponding Intellectual and Induatrial property rights by PARIPEPOP.
Under no circumstances the user can make use of the services and contents offered on this website that are not exclusively for a personal use or reason, except on specific cases in which these general conditions are present or under the particular conditions in which PARIPEPOP establishes to regulate the use of a given service and/or content offered through the website.
You can pay by credit card, through La Caixa's secure payment gateway service, bank transfer or PAYPAL.
The purchase process with credit card is 100% safe and only La Caixa will have access to your account number. Although the process is done through this banking entity, you can still pay with a credit card of any other bank.
All product prices in PARIPEPOP's Online Store are final prices including taxes. The only additional cost will be the cost of shipping chosen on the checkout (that will depend on the area of the world that the parcel will be shipped to).
Once you complete the purchase process in our online shop, we will send you an email confirming that it has been successful. In this email you will see a summary of the item you just purchased and any other information concerning the order shipping.
If, for some reason, you made a mistake while making your purchase (ie: wrong model, wrong size, incorrect address, etc.) please contact us immediately via phone (+34) 981 935 152 or through client@paripepop.com in order to amend it as soon as possible.
Of course you can. The cancellation must take place as soon as possible and before receiving an “Order in process” email, since from that moment on your order will be sent and charged to your account. In order to cancel, you have to specify the order number and let us know either via phone (+34) 981 935 152 or through client@paripepop.com
You can refund or exchange an item. Please follow the steps indicated in the section of Refunds.
If you go to “My account” (the little pumpkin head at the top right of the website), you will be able to edit at any time the information you filled when you first registered.
On the login page, click on “Remember password” and introduce the account used at the moment of the register. You shall receive an email afterwards with information to restore your password.
Check out for rates in "Delivery" section.
For orders placed on Spain (Mainland), the package should arrive within 24 to 72 hours since the purchase was made. For the rest, the delivery estimated time is 4 days.
We recommend to provide us a contact number in case the courier company needs to track you down and/or has any problems finding the address.
After making your purchase, you will receive an email with a tracking number attached that allows you to keep track of your order through the courier service website. Equally, an email will be sent as soon as your order is dispatched.
All content and services present in PARIPEPOP, such us logos, pictures, texts, animations, videos, drawings, photos, trademarks, distinctive signs and html code (without any limitation) are protected under Intellectual and Industrial laws. Copyright and economic explotation of this website belongs to PARIPEPOP.
As stated in section 10 of the Spanish Law 34/2002, dated 11th July 2002, regarding Services for Information Society and Electronic Commerce (short in Spanish, LSSICE), PARIPEPOP shares the following information with its users:
The company owing this website is Paripepop S.C. (hereinafter PARIPEPOP), with registered address and to this effect in Calle Jaca, 1, 2º, 15703, Santiago de Compostela (A Coruña) SPAIN and VAT identification number J70415963.
The website is www.paripepop.com and for any enquiries the users can contact the company via phone at (+34) 981 935 152 or email hello@paripepop.com.
This legal information is complemented in the Data Protection and Privacy Policy.
